How we access the Web

David Beckemeyer has published an insightful comparison of how people access the web today and how it has changed in the last two years.   Check out these two graphics from David.   This is how we accessed the Web in 2010: -97% from desktop, 90% Windows, 3% mobile   This is how we accessed the […]

Evolution of the Enterprise Applications Industry

John Mancini, the President of AIIM International, provides his perspective on the evolution of enterprise IT in one slide: Personally, I like the way John describes the shift from managing "a web page" to managing "a conversation" as we see systems of engagement emerge in the enterprise… but… While the balance of the slide is […]

Twitter’s “Fast Follow” Feature

From Mashable's Adam Ostrow, we get an overview of Twitter's new "fast follow" feature. It is an interesting way of (1) bridging to passive users, (2) enabling advertisers and (3) following temporary ties: "Twitter has introduced a new feature called “Fast Follow” that makes it easy to follow anyone via SMS, even if you don’t […]

Conversation Analytics : Patterns, Sentiment & Intent

Here is another proof point supporting my vision for the emergence of conversation analytics.  Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]