Sandy Pentland talks about how his research and his book "Honest Signals" can help improve business productivity by analyzing communication flows within companies. Some key points include: – All social species are alike and improve productivity through Discovery and Integration – Higher access to information discovery improves productivity by 4% – Face-to-Face networks improve […]
Conversation Analytics within Companies
Filed Under: Analytics, Customer Service 2.0, Enterprise 2.0, Social Software, Thinking at the Edge Tagged With: Avaya, Bruce MacVarish, communication analytics, Communication Dashboard, Communication Patterns, conversation analytics, Conversation Dashboard, Conversation Mining, conversation sensor, Honest Signals, Location-Aware, Reality Mining, Sandy Pentland, sensors, Tracking Devices, wearable, Where 2.0
