Here is another proof point supporting my vision for the emergence of conversation analytics. Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]
Conversation Analytics : Patterns, Sentiment & Intent
Filed Under: Analytics, Attention, Context-Aware, Enterprise 2.0, flow, Innovation, Media 2.0, Mobile, Social Software, Thinking at the Edge, User Experience, Voice 2.0 Tagged With: Autonomy, Autonomy Explore, Avaya, Avaya Nexus, avoca, Bruce MacVarish, communication analytics, conversation analytics, conversation aware, Customer Analytics, Customer Behavior Analytics, Customer Sentiment, Intent Analytics, multimedia analytics, Pattern Analytics, pattern recognition, Sentiment Analytics, Social-Aware
