Creative Leaders

A Knowledge @ Wharton study on why creative people can lose out on leadership positions found that creativity is the single most important quality for success today.   Yet, the study found that when it came to hiring and promoting practices, today's businesses consistently marked down the creative managers and bypassed them, selecting less creative types. […]

Mode Mapping for User Experience and Industrial Design

Stuart Karten Design ( is an industrial design consultancy that creates products using a user-centric approach.  Karten outlines a specific process, “mode mapping,” that visually represents observational and ethnographic data. The mode mapping process typically involves the following key steps: Do the research, then determining personas for the research subjects and a common set […]