Enterprise 2.0 Communications

In September, Rod Boothby provided a perspective on how Communication tools and methods are evolving as Enterprise 2.0 emerges.  As outlined below, he does a nice job of comparing – and graphing – how phone, instant messaging, email, blogs and wikis… and addresses how they map to different real-time (synchronous) or delayed (asynchronous) communications jobs.

Enterprise_20_communication_continuum_2   

Based on this model, Rod makes the case that blogs and wikis are emerging as powerful enterprise communication platforms because they can be highly leveraged and enable users to:

  • Search across multiple blog and wiki posts
  • Tag posts and articles as part of a social bookmarking tool
  • Subscribe to a feed of interesting or relevant blog and wiki conversations
  • Link to blog and wiki posts for reference and context
  • Aggregate related information found across a community network of blogs and wikis

I like the framing Rod has outlined and would extend his thinking by asking the question…

How might phone, IM and eMail vendors make the data – more specifically the knowledge – embedded in the conversations they enable highly leverageable?

Envision being able to search for prior phone conversations before calling a colleague, tagging (or deep tagging) a phone conversation and linking similar phone conversations to relevant and contextual emails, IMs, blogs or wikis.

Treating voice "data" in a way that can be stored, searched, tagged, linked and referenced in enterprise and mobile environments is a compelling Enterprise 2.0 opportunity that will drive significant user productivity gains and compliments Rod’s vision for asynchronous, leverable communications.

Update – Rod has recently left his post at E&Y to pursue a new opportunity focused on Enterprise 2.0 technologies.  As a leading voice on the emergence of Enterprise 2.0, it will be interesting to follow Rod’s next steps.  Best of luck to him.

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