Fonolo indexing and deep dialing of Enterprise IVR

Shai Berger is announcing the latest release of Fonolo's offering while he presents at the Clue Con Telephony Developer Conference in Chicago.  

As a reminder, Fonolo – which is still in private beta – crawls and indexes corporate IVR trees to enable end users to manage how, and at what level, they engage a company IVR system to improve performance and satisfaction.

So the news Shai will discuss includes the release of (i) an API, (ii) a developer program and (iii) SIP support.   Here is his summary:

1) An API

It has always been on our roadmap to release an API (application
programming interface) for Fonolo. We decided to accelerate its release
in order to capitalize on the excitement and interest that Fonolo has
generated in the community, in particular with carriers and mobile
developers.

Today’s release is focused on Deep Dialing. It exposes functionality that lets you
•    Search Fonolo’s directory of companies;
•    Display the full text of the phone menu for a selected company;
•    Initiate a Deep Dial process to any node in the phone menu;

(If you’re wondering what Deep Dialing is, read this.)

2) A developer program

To go along with the API, we announced a developer program. Because
the API allows you to place phone calls, we have to put some safeguards
around its use. So we set up a form at developer.fonolo.com that lets you request a developer account. Each account has a unique key that will help us track usage.

3) SIP support

We now allow you to route calls to any SIP
address, as well as any North American PSTN number. At the moment, SIP
routing is only available through the API, not the web interface.

Comments

  1. Bruce, thanks for the post. If you haven’t gotten an invite yet, email me.
    – Shai

  2. Yup, it will be interesting to see which company wins in this technology race – Bringo, Fonolo, or maybe a player we don’t know about yet. My site deepdialing.com will give users all the information and technology they need to cut through this forest of phone trees.

  3. Yup, it will be interesting to see which company wins in this technology race – Bringo, Fonolo, or maybe a player we don’t know about yet. My site deepdialing.com will give users all the information they need to cut through this forest of phone trees.

  4. Yup, it will be interesting to see which company wins in this technology race – Bringo, Fonolo, or maybe a player we don’t know about yet. My site deepdialing.com will give users all the information they need to cut through this forest of phone trees.

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