"The growing adoption of text in the form of email, texting, and microblogging as the dominate mode of communication represents a remarkable development. It avenges the long ago defeat of the telegraph by the telephone. The underlying cause of declining interest voice communication represents a familar story. There exists no difference between the end user experience of a telephone call in 1959 and 2009. The wireless industry made telephone calls mobile. The VoIP industry made telephone calls cheap. Yet, every penny of voice revenue requires the sale of a 1950 quality telephone call."
I like Berninger's push to drive change in the user experience of voice based communications. Importantly, Daniel is advocating that the combination High Definition (HD) audio quality, click-to-connect and unmetered global termination or collectively – HD Connect – as a foundation for a resurgent voice industry.