Here is another proof point supporting my vision for the emergence of conversation analytics.
Autonomy announces Autonomy Explore:
"Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based technology platform, Autonomy Explore enables businesses to automatically understand, act on, and optimize customer patterns, sentiment and intent."
I have spent the last few years defining, designing and prototyping integrated multimedia communication analytics solutions for users, enterprises and contact centers. The key elements of aggregating conversations across multiple user touchpoints and analyzing conversation patterns, sentiment and intent are all coming together.
Get Ready. We are on the cusp of a breakthrough in conversation analytics for enterprises, contact centers and individual users.