Conversation Analytics within Companies

 

Sandy Pentland talks about how his research and his book "Honest Signals" can help improve business productivity by analyzing communication flows within companies.

Some key points include:

– All social species are alike and improve productivity through Discovery and Integration

– Higher access to information discovery improves productivity by 4%

– Face-to-Face networks improve productivity by 10%

– Conversation mining and User Dashboards are critical to identifying and understanding communication flow and opportunities for productivity improvements

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