Interaction Analytics – Linking What We Say and What We Do

My interest in the emerging Interaction Analytics market goes back to a project I led in 2008 that was focused on the capture, index, store, sharing and analyzing of my voice, text and video conversations. Three recent announcements illustrate progress and growth toward the Interaction Analytics market opportunity: Join.me is an online meeting service from […]

Unlocking Value of Realtime Conversations & Relationships

Originally posted September 17, 2009 In 1999, Doc Searls, David Weinberger and Chris Locke released The Cluetrain Manifesto outlining a number of insights on the rise of the internet, its ability to empower individuals and the impact it would have on business.  The subtitle to the book declared “the end of business as usual”. The introduction to the book […]

Cooperation Flows

I've posted before of the shift toward conversations and relationships within the enterprise and how new value and productivity would come from flow based collaboration apps. I believe the enterprise is: Being redefined around people – not tasks or processes Improving productivity by unlocking people's conversations and relationships – not focusing on transactions Delivering new […]

How we access the Web

David Beckemeyer has published an insightful comparison of how people access the web today and how it has changed in the last two years.   Check out these two graphics from David.   This is how we accessed the Web in 2010: -97% from desktop, 90% Windows, 3% mobile   This is how we accessed the […]

Google Unlocks Voice Data

Google announced that starting today, you can download a copy of all your Google Voice and other communications data.   This is a huge move by Google that unlocks new value for end users, for application vendors and advertisers by enabling new ways to benefit from our communications and conversation data. The value of voice […]

Not all Graphs are the same

Chris Dixon, CEO of Hunch, recently presented at a GoogleTechTalk at the Google New York office. Chris talked about the value of Graphs … as in social, communications, intention, taste graphs … the evolution toward Graph Wars … and strategic choices important to developing graphs.   I was particularly interested in his question: "How are Communication […]

Evolution of the Enterprise Applications Industry

John Mancini, the President of AIIM International, provides his perspective on the evolution of enterprise IT in one slide: Personally, I like the way John describes the shift from managing "a web page" to managing "a conversation" as we see systems of engagement emerge in the enterprise… but… While the balance of the slide is […]