Ranking Attention in Realtime

Bitly, the company that basically ushered the world into short links on sites like Twitter, is playing around with a new service, launching it under its “Bitly Labs” umbrella. It’s called Realtime, and is available at http://www.rt.ly Here’s what we know: Realtime (http://rt.ly) is an internet attention ranking engine, giving you powerful tools for analyzing […]

Relevance-Aware Activity Streams

  Liz Gannes of GigaOm does a nice job summarizing a recent interview of Twitter CEO Ev Williams. Williams provided a few significant insight into how he thinks Twitter (and by extension real-time activity stream apps)  is different from email and search.   "Blogging (Williams was previously the founder of Blogger) and Tweeting can be different […]

Twitter Graph Relevance

John Batelle provides further proof of the value found at the intersection of network graphs and conversation analytics.    We now have a number of graphs defined by aggregating links and conversations around social objects: web graphs ( e.g. Google), social graphs (e.g. Facebook), interest graphs (e.g. twitter), location graphs (e.g. foursquare).   "In short, […]

Strong Ties of our Social Core

I've been working through some key elements of an emerging opportunity in what I've been calling our "Social Core".   What do I mean by our Social Core?      I define our social core as the vital few, strong social ties we have with family, friends and colleagues in our life.  They are the trusted core […]

Conversation Analytics : Patterns, Sentiment & Intent

Here is another proof point supporting my vision for the emergence of conversation analytics.  Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]

Trust Extends From Our Social Core

Who do you trust online?  Mathew Ingram from GigaOm summarizes a conversation with Craig Newmark and what he thinks is the next big problem the web has to solve. "And what is that? The question of who to trust online, according to Newmark. To solve it, he believes that what the web needs is a “distributed […]