Personal Media Memory Map

Kristina Loring at Frog Design does a nice job summarizing day 1 of PopTech 2011. What caught my eye was the Personal Media Memory Map developed by the New York Time’s R&D Lab. The app takes your basic personal info and creates a personalized map of media relevant to your lifetime by aggregating and curating articles, pictures, […]

Google Unlocks Voice Data

Google announced that starting today, you can download a copy of all your Google Voice and other communications data.   This is a huge move by Google that unlocks new value for end users, for application vendors and advertisers by enabling new ways to benefit from our communications and conversation data. The value of voice […]

True Value to be found in Sensing Relevance

"Context, the weaving together of interrelated conditions that brings meaning to why a person is doing something, is the key to delivering relevance.   The only thing of true value in a user-controlled medium is relevance."  @jonathanmendez , Display's Matching Problem   I agree with Jonathan and like his vision for integrating the emerging "sensing […]

Conversation Analytics within Companies

  Sandy Pentland talks about how his research and his book "Honest Signals" can help improve business productivity by analyzing communication flows within companies. Some key points include: – All social species are alike and improve productivity through Discovery and Integration – Higher access to information discovery improves productivity by 4% – Face-to-Face networks improve […]

Good Conversation = Brain Synchronization

From Brandon Keim at Wired: When two people experience a deep connection, they’re informally described as being on the same wavelength. There may be neurological truth to that. Brain scans of a speaker and listener showed their neural activity synchronizing during storytelling. The stronger their reported connection, the closer the coupling. The experiment was the […]

Conversation Analytics : Patterns, Sentiment & Intent

Here is another proof point supporting my vision for the emergence of conversation analytics.  Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]