The “Future State” of Work – Changes & Skills for next 10 years

GigaOm has an upcoming conference Net:Work that will explore the challenges and opportunities presented by a new culture of work and key tools and technologies for collaboration. They put forward a report from Gartner that outlines 10 changes over the next 10 years that will impact how we work and collaborate in the future. It is […]

Conversation Analytics : Patterns, Sentiment & Intent

Here is another proof point supporting my vision for the emergence of conversation analytics.  Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]