Human Behavior as the start of Social Design

Jenn Webb interviewed Paul Adams in prep for Web 2.0 Expo scheduled for later this month.   The interview is well worth a read. You should also keep an eye out for Paul's forth coming book titled "Social Circles" (I've already pre-ordered).    One of many interesting quotes from Paul's interview includes:  "Our (mobile) phone, or whatever we carry […]

Conversation Analytics : Patterns, Sentiment & Intent

Here is another proof point supporting my vision for the emergence of conversation analytics.  Autonomy announces Autonomy Explore: "Autonomy Explore connects to all customer touchpoints including web, contact center, social media and email to deliver a complete understanding of each customer and customer segment, as well as the overall customer-base. Powered by Autonomy's unique meaning-based […]

Visualizing Meaning and Seeing Sentiment

information aesthetics (where form follows data) continues to provide insight and leadership on information visualization.   I like the current post highlighting Pecha Kucha's presentation at Ignite Salt Lake (see below) with Mattias Shapiro discussing how different data visualization techniques can be used to determine what particular datasets are telling us. In the Conversation / […]